Privacy Policy

Information you give us

• Contact and quote requests. When you fill out a form on our site, we collect your name, phone number, email address, the services you are interested in, your goals for your vehicle, how you found us, and anything else you choose to tell us.
• Online booking. Our online booking and shop run on Urable. When you book, Urable collects for us your contact details, your vehicle details (such as year, make, and model), your appointment, and your answers to the booking questions.
• Payments. Deposits, invoices, and membership payments are processed by Stripe. Stripe handles your card details; we do not store full card numbers. Stripe’s privacy policy explains how Stripe handles your information.
• Calls, texts, emails, and photos. If you call, text, or email us, or send photos of your vehicle, we keep those messages and photos so we can quote and do the work.
• Your vehicle and our work. We keep records of your vehicle and the work we do on it, including the VIN when it is needed for a warranty or a service record.

Information collected automatically

When you visit our website, we and the companies named in this policy automatically collect some information, including:

• Your IP address, device type, browser, and approximate location based on your IP address
• The pages you visit, how long you stay, and the website or ad that brought you here
• Actions you take on the site, such as tapping a call, text, or booking button, or submitting a form
• Cookies, pixels, and similar technologies (small files or pieces of code that let a website or company recognize your browser)

Our forms also use a spam-protection service that checks signals from your browser to tell real people from bots.

How we use your information

• To answer your questions and give you quotes
• To schedule, perform, and follow up on your service, including appointment reminders
• To take payments and keep business, accounting, and tax records
• To register manufacturer warranties and keep service records for your vehicle
• To improve our website and learn which pages and ads are useful
• To show our ads to people likely to be interested and to measure whether they work
• To protect our website and forms from spam and abuse
• To meet legal requirements

Who we share your information with

We share personal information only as described here:

• Companies that help us run the business. Urable (booking, quotes, job records, and the texts and emails about your appointment), Stripe (payments), QuickBooks (bookkeeping), HubSpot (marketing and contact-management tools), our website host Kinsta and its security and delivery network Cloudflare, and our email provider. They handle your information to provide their services to us.
• Vehicle history and warranties. We may report the work we do on your vehicle to CARFAX so it appears on the vehicle’s history report. When a product we install comes with a manufacturer warranty (for example, STEK paint protection film), we register the warranty with the manufacturer, which requires your name, contact information, and vehicle details.
• Advertising and analytics companies. Google (Analytics, Ads, Tag Manager, and Maps), Meta (Facebook and Instagram), and HubSpot receive information from our website through their code, as explained in the next section. When you submit a form on our website, details of that submission, including your email address or phone number in scrambled (hashed) form, may be sent to Meta so it can measure our ads.
• Reviews. Our reviews display is provided by Trustindex and loads from its servers. Reviews you post publicly (for example, on Google or Facebook) are public, and we may show them on our website.
• Legal and business reasons. When the law requires it, to protect our rights or someone’s safety, or as part of selling or transferring our business.

Other companies that collect information across websites

Yes, other companies may collect information about your online activities over time and across different websites when you use our website. Google and Meta place code (cookies, pixels, and tags) on our website that can record your visit and connect it with your activity on other websites and apps, for example to show our ads on Facebook, Instagram, and Google and to measure the results. HubSpot’s code records visits to our website over time. Google may also collect information when you view a Google map on our site, and Trustindex when our reviews display loads.

Each company explains its own practices:

• How Google uses information from sites that use its services
• Meta Privacy Policy
• HubSpot Privacy Policy

Do Not Track and Global Privacy Control

Some browsers can send a “Do Not Track” or “Global Privacy Control” signal. Our website does not currently change what it does when it receives these signals. You can still limit tracking with the choices below.

Your choices

• Cookie choices on this website. You can change your cookie choices at any time on our Opt-out Preferences page.
• Your browser. Most browsers let you block or delete cookies. Some parts of the website may not work as well if you do.
• Google Analytics. Google offers a browser add-on to opt out of Google Analytics.
• Ads from Google and Meta. You can manage the ads you see in your Google account (My Ad Center) and in your Facebook and Instagram settings (Ad preferences).
• Interest-based ads. You can opt out of interest-based ads from participating companies at the Digital Advertising Alliance opt-out page.
• Texts and emails. Reply STOP to any text from our booking system to stop texts, or tell us. Use the unsubscribe link in any marketing email, or tell us.

Text messages

We and our booking system may text you about quotes, appointments, and your vehicle. We do not sell phone numbers or text-message opt-in information, and we do not share them with other companies so they can text you. Message and data rates may apply.

Reviewing, correcting, or deleting your information

To ask what personal information we have about you, or to correct or delete it, email or call us using the contact details below. We will confirm the request is from you before acting on it. We may keep records we need for warranties, accounting and tax, or legal reasons.

How long we keep information

We keep customer, vehicle, and job records as long as we need them to serve you, honor warranties, and meet accounting, tax, and legal requirements.

Security

We use reasonable safeguards, such as encrypted connections (HTTPS) and established service providers, to protect your information. No website or system is perfectly secure, so we cannot guarantee security.

Children

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has sent us personal information, contact us and we will delete it.

Links to other websites

Our website links to other websites, including our booking shop on Urable and our social media pages. Those websites have their own privacy practices, so please read their policies.

Changes to this policy

When we update this policy, we will post the new version on this page and change the “Last updated” date at the top. If we make a significant change, we will also add a short note at the top of this page explaining what changed.